Term and Conditions

Welcome to Xmas Decor Shop

At Xmas Decor Shop, our mission is to sprinkle your holiday season with a little extra magic. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing our website and making a purchase, you accept these terms in full.

1. Definitions

In these Terms and Conditions:

• “Website” refers to noeldecorshop.com
• “We”, “Us”, “Our” refers to Xmas Decor Shop
• “You”, “Your” refers to the user or customer of our website
• “Products” refers to the items available for purchase on our website
• “Services” refers to all services provided through our website

2. General Terms

By accessing our website, you agree to be bound by these Terms and Conditions and comply with all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our website.

2.1 Eligibility

You must be at least 18 years of age to purchase products from our website. By using our website, you warrant that you are at least 18 years old.

2.2 Account Creation

While not required for purchases, creating an account may provide additional benefits. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Products and Services

3.1 Product Description

We take great care to ensure that our product descriptions, images, and specifications are accurate. However, slight variations may occur, particularly as our products are handcrafted. The colours shown on our website may vary slightly from the actual product due to monitor display differences.

3.2 Personalised Products

Due to their custom nature, we cannot accept returns or exchanges for personalised products unless they arrive damaged or defective. This includes but is not limited to engraved candles or Christmas cards with specific names, dates, or custom messages.

3.3 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time without notice.

4. Orders and Payments

4.1 Order Process

When you place an order through our website, you will receive an order confirmation email. This email constitutes our acceptance of your order and forms a contract between you and Xmas Decor Shop.

4.2 Pricing

All prices are listed in British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time without notice, but such changes will not affect orders already accepted.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted systems. We do not store your payment card details on our servers.

4.4 Order Processing

All orders are processed within 1-2 business days after payment confirmation. During peak holiday seasons, processing times may be slightly longer.

5. Shipping and Delivery

5.1 Shipping Areas

We ship worldwide, excluding some remote areas and parts of Asia. If you are unsure whether we ship to your location, please contact us before placing your order.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: Shipped via DHL or FedEx. Cost: £12.95. Estimated delivery: 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS. Estimated delivery: 15-25 business days after dispatch.

5.3 Delivery Times

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by customs processing, weather conditions, or other factors beyond our control.

5.4 Import Duties and Taxes

For international orders, you may be subject to import duties and taxes imposed by your country. These charges are the customer’s responsibility and are not included in the product price or shipping cost.

6. Returns and Exchanges

6.1 Returns Policy

We want you to be completely satisfied with your purchase. We offer returns and exchanges for most items within 15 days of receipt, provided that:

• The item is unused and in its original packaging
• The item is in the same condition as when received
• The item is not personalised or customised

6.2 Return Process

To initiate a return or exchange:

1. Contact our customer care team at [email protected] within 15 days of receipt
2. Provide your order number and details about the item
3. Wait for our instructions and Returns Authorisation number
4. Securely pack the item with original packaging and documentation
5. Ship to: Xmas Decor Shop Returns, 71 Holburn St, Aberdeen, GB AB3R 4HZ

6.3 Return Shipping Costs

Return shipping costs are the customer’s responsibility. We recommend using a tracked shipping service for your protection.

6.4 Refunds

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. The original cost of standard shipping is non-refundable. For orders that qualified for free shipping, the value of the standard shipping fee (£12.95) will be deducted from your refund.

6.5 Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us immediately at [email protected]. We will arrange a free return and send a replacement at no extra cost.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Xmas Decor Shop and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

8. Limitation of Liability

Xmas Decor Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services. Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

9. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Scotland. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of the modified terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Thank you for choosing Xmas Decor Shop to be part of your celebrations. We wish you a joyful holiday season filled with warmth and magic.

Warmest wishes,
The Xmas Decor Shop Team