Last Updated: 20 May 2024

At Xmas Decor Shop (“we”, “us”, or “our”), your privacy is as important to us as the joy our handcrafted holiday treasures bring to your home. Based in Aberdeen, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains our practices in line with applicable privacy laws, including the UK GDPR and other international regulations.

1. Information We Collect

We collect information that you provide directly to us when you make a purchase, create an account, or contact our customer service team. This may include:

  • Personal Identifiers: Your name, email address, shipping address, and phone number.
  • Payment Information: Credit card details (e.g., Visa, MasterCard, JCB) or PayPal account information, processed securely by our payment partners. We do not store your full card details.
  • Transaction Data: Records of products you purchase, such as personalised candles, Christmas decorations, and greeting cards.
  • Technical Data: IP address, browser type, and device information, collected through cookies and similar technologies.

2. How We Use Your Information

We use your data to provide and improve our services, ensuring a seamless and joyful shopping experience:

  • To process your orders and deliver products to your doorstep, anywhere in the world (except Asia and a few remote locales).
  • To communicate with you about your orders, account, or inquiries, and to send seasonal offers (if you opt-in).
  • To enhance website functionality and personalise your experience, remembering your preferences for faster checkout.
  • To prevent fraud and protect the security of our website and customers.

3. Sharing and Disclosure of Data

We value your trust and only share your information when necessary:

  • Service Providers: We work with trusted partners for payment processing (e.g., PayPal), shipping, and IT services, who adhere to strict data protection standards.
  • Legal Obligations: We may disclose information if required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or sale, your data may be transferred to a new owner, who will continue to honour this policy.

We never sell your personal data to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored securely on servers located within the UK and the European Economic Area (EEA). We implement robust measures to protect your information:

  • Encryption: All transactions on noeldecorshop.com are protected by industry-standard SSL encryption, scrambling your data during transmission.
  • Access Controls: Only authorised personnel have access to your personal information, and we regularly review our security practices.
  • Data Retention: We retain your data only as long as necessary for the purposes outlined, such as order processing or legal requirements.

5. Your Rights

You have rights over your personal data, including:

  • Access: You can request a copy of the data we hold about you.
  • Correction: You may update inaccurate or incomplete information.
  • Deletion: You can ask us to delete your data, subject to legal obligations.
  • Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality, such as remembering items in your cart.
  • Analytical Cookies: Help us understand how visitors use our site, allowing us to improve our offerings.
  • Marketing Cookies: Used to display relevant ads based on your interests (you can manage preferences via your browser settings).

By using our site, you consent to our use of cookies. You can disable cookies through your browser, but this may affect your shopping experience.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the effective date.

8. Contact Us

If you have questions about this Privacy Policy or your data, reach out to our friendly team:

Email: [email protected]
Address: 71 Holburn St, Aberdeen, GB AB3R 4HZ

Thank you for trusting Xmas Decor Shop with your holiday shopping. We wish you warmth and joy this season and always!