Our Products
What types of products do you offer?
We specialise in personalised Christmas decorations, candles, and greeting cards. Each item is crafted with care to help you create magical holiday memories.
Are your products handmade?
Yes! We are artisans of holiday cheer. Each product receives personal attention to ensure it meets our high standards before being sent to you.
Ordering & Accounts
How do I create an account?
You can create an account during checkout. Having an account allows you to track orders and save your details for faster future purchases.
I forgot my password. What should I do?
Click the “Forgot Password” link on the login page, and we’ll email you instructions to reset it.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details, and we never store your full card information on our servers.
Delivery & Shipping
How long will my order take to arrive?
Please allow 1-2 days for processing your personalised items. Standard shipping (£12.95) takes 10-15 days after dispatch. Free shipping (orders over £50) takes 15-25 days after dispatch.
Do you ship internationally?
We ship worldwide except to Asia and some remote areas due to logistical constraints. Wherever you are, we strive to bring our holiday magic to your doorstep.
How can I track my order?
Once your order is dispatched, we’ll email you a tracking number so you can follow your package’s journey to your home.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied. You may return items in original condition within 15 days of receipt. Please contact us at [email protected] to initiate a return.
Can I exchange an item?
Yes, we’re happy to help with exchanges. Please contact our customer service team, and we’ll guide you through the process.
Contact Us
How can I contact customer service?
Our friendly team is always ready to help! Email us at [email protected], and we’ll respond as quickly as possible.
From our family in Aberdeen to yours, we wish you a holiday season filled with love, joy, and timely deliveries!
Warmest wishes,
The Xmas Decor Shop Team